Sutton Trading Post — Terms & Conditions

Effective Date: October 1st, 2026

Business Name: Sutton Trading Post
Owner: Danielle Sutton
Location: Victoria, British Columbia, Canada
Email: suttontradingpost@gmail.com

By accessing this website, requesting a quote, approving a design, placing an order, or purchasing a product from Sutton Trading Post, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. These terms do not limit any rights or remedies available under applicable consumer protection laws.

Products & Services

Sutton Trading Post offers custom-made and personalized products including, but not limited to:

• Custom apparel

• DTF printed apparel

• Sublimated products

• Vinyl decals

• UV-DTF decals

• Stickers

• Magnets

• 3D printed items

• Home décor

• Personalized gifts

• Promotional products

• Custom signage

Because many products are custom-made, slight variations may occur between products and website images.

Quotes, Pricing & Taxes

Unless otherwise stated in writing, quotes are valid for seven calendar days. A quote is not an acceptance of an order and does not reserve materials or production time.

Prices may change before an order is confirmed due to supplier pricing, material availability, shipping costs, or market conditions. Once an order is confirmed and paid, any change to the price will be communicated to the customer and agreed upon before additional work proceeds.

All prices are stated in Canadian dollars unless otherwise indicated. Applicable taxes, shipping charges, and any other known fees will be disclosed before the customer completes the purchase.

Payment

Payments are processed through Square or another approved third-party payment provider. Sutton Trading Post does not store customers’ complete payment-card information.

Sutton Trading Post does not store or have access to customers' full payment information.

Unless otherwise agreed in writing:

• Full payment is required before production begins.

• Orders will not enter the production queue until payment is received.

• Unpaid invoices may be cancelled without notice.

Custom Orders

Many Sutton Trading Post products are made or personalized to the customer’s specifications, including apparel, decals, stickers, 3D-printed products, gifts, décor, promotional items, and signage.

Because custom products cannot usually be resold, an order becomes final once production begins, subject to applicable law and the provisions below for products that are damaged, defective, or incorrect.

Design Approval

When a digital proof or mock-up is provided, the customer must carefully review all details before approving it.

Customers are responsible for reviewing and approving:

• Spelling

• Grammar

• Names

• Dates

• Sizing

• Colours

• Placement

• Personalization details

Design approval confirms the customer’s acceptance of the spelling, grammar, names, dates, sizing, colours, placement, and personalization details shown in the proof. Sutton Trading Post is not responsible for an error that appeared in an approved proof, except where required by law.

Digital Proofs & Product Variations

Digital proofs and mock-ups are visual representations only. The finished product may vary slightly because of screen settings, materials, printing methods, sizing, colour reproduction, or manufacturing processes.

Reasonable variations that do not materially affect the product’s intended use or the approved design are normal and are not considered defects.

Design & Artwork Ownership

Unless otherwise agreed in writing, Sutton Trading Post retains ownership of the original designs, mock-ups, layouts, and artwork it creates. Purchasing a finished product does not transfer ownership of editable or source files.

• All custom designs, mock-ups, layouts, and artwork created by Sutton Trading Post remain the property of Sutton Trading Post.

• Editable files, including SVG, AI, PSD, Canva, or other source files, are not included unless specifically identified and purchased.

Customer-Supplied Content

By submitting a logo, image, artwork, trademark, text, or other content, the customer confirms that they own it or have permission to reproduce it for the requested purpose.

The customer is responsible for claims arising from customer-supplied content. Sutton Trading Post may refuse content that it reasonably believes is unlawful, infringing, unsafe, hateful, or otherwise inappropriate.

Production & Turnaround Times

Typical production time is 7–14 business days after both payment and final design approval, unless otherwise stated. Any delivery or completion date provided before those requirements are met is provisional.

Production times may vary depending on:

• Order volume

• Material availability

• Seasonal demand

• Supplier delays

• Holidays

• Family scheduling

• Circumstances beyond our control

Turnaround times are estimates, not guarantees. If a material change affects the estimated completion date, Sutton Trading Post will notify the customer as soon as reasonably possible.

Rush Orders

Rush service may be available for an additional fee, subject to current workload, material availability, and production capacity. A rush deadline must be confirmed in writing before it is considered accepted. Rush fees are non-refundable once rush work begins, except where required by law.

Product Variations

3D-printed products may display layer lines, seams, surface texture variations, or minor cosmetic imperfections. These are normal characteristics of additive manufacturing and are not defects unless they materially affect the product’s intended function or approved design.

Product Safety

Some products may contain small parts or may not be suitable for all ages or uses. Customers are responsible for following product warnings and determining suitability for the intended user. Adult supervision is recommended when products are used by children. To the extent permitted by law, Sutton Trading Post is not responsible for injury or damage caused by misuse, alteration, or failure to follow provided instructions.

Apparel Care

Customers are responsible for following all care instructions provided.

Sutton Trading Post is not responsible for damage resulting from:

• Improper washing

• Excessive heat

• Bleach

• Commercial laundering

• Ironing directly on designs

• Failure to follow care instructions

Shipping & Delivery

Customers must provide complete and accurate shipping information. Available delivery methods, shipping charges, and the expected shipment or delivery date will be disclosed before the order is completed or in the order confirmation.

Carrier transit times are estimates and may be affected by weather, customs, labour disruptions, carrier operations, or other circumstances beyond Sutton Trading Post’s reasonable control. A customer’s statutory cancellation or refund rights for delayed or undelivered orders remain unaffected.

Additional shipping charges may apply if a parcel is returned or must be reshipped because the customer supplied an incomplete or incorrect address.

Local Pickup

Local pickup is available by appointment.

Customers will be notified when their order is ready.

Orders not collected within 90 days after the ready-for-pickup notice may be treated as abandoned, provided Sutton Trading Post has made reasonable efforts to contact the customer. Any prepaid amount may be applied to completed work, materials, and reasonable storage or disposal costs, subject to applicable law.

Returns, Refunds & Cancellations

Custom and personalized products cannot be returned or refunded for change of mind once production begins. Orders may be cancelled or modified before production begins, although completed design work, special-order materials, or non-recoverable costs may be deducted from any refund when disclosed and permitted by law.

If an order is damaged, defective, or incorrect because of an error by Sutton Trading Post, the customer should contact Sutton Trading Post within 48 hours of delivery or pickup and provide the order details. Prompt notice helps Sutton Trading Post investigate; it does not limit rights that cannot legally be waived.

Clear photographs and, where appropriate, return of the product may be requested. Depending on the circumstances, Sutton Trading Post may offer repair, replacement, store credit, or refund. Nothing in this section limits any remedy required by applicable law.

Limitation of Liability

To the fullest extent permitted by law, Sutton Trading Post’s aggregate liability arising from a product or order will not exceed the amount paid for that product or order.

Sutton Trading Post will not be liable for indirect, incidental, special, exemplary, or consequential loss arising from the use or inability to use a product. This limitation does not apply where liability cannot be excluded or limited by law.

Product Photography & Marketing

Sutton Trading Post may photograph completed products for its portfolio, website, social media, advertising, or other promotional purposes. Personal information, private contact details, and clearly identifying customer information will not be intentionally published without consent.

A customer may request in writing, before the order is completed, that the product not be used for promotional purposes. Sutton Trading Post will make reasonable efforts to honour later requests for removal from media it controls.

Unresponsive Customers

If a customer does not respond to proofs, approval requests, or other order-related communications for 90 consecutive days, Sutton Trading Post may close the order after making reasonable efforts to contact the customer.

Amounts attributable to completed design work, materials ordered, deposits paid to suppliers, or production costs already incurred are non-refundable to the extent permitted by law. Any remaining refundable balance will be handled in accordance with applicable law.

Website Information & Order Errors

Sutton Trading Post makes reasonable efforts to keep website information accurate. Pricing, availability, descriptions, specifications, or images may occasionally contain errors or become outdated.

Before fulfilling an affected order, Sutton Trading Post may correct the error and contact the customer to confirm the revised terms. If the customer does not accept a material correction, the affected order will be cancelled and amounts paid for it will be refunded.

Circumstances Beyond Reasonable Control

Sutton Trading Post is not responsible for a delay or failure to perform caused by circumstances beyond its reasonable control, including severe weather, natural disaster, power outage, supplier shortage, shipping disruption, illness, family emergency, labour disruption, or government action.

Privacy

Sutton Trading Post collects only the personal information reasonably needed to provide quotes, process and deliver orders, provide customer service, maintain business records, and communicate about purchases.

Personal information may be shared with service providers, such as payment processors, website providers, shipping carriers, and professional advisers, only as reasonably necessary for those services or as required by law. Sutton Trading Post does not sell or rent customer information for third-party marketing.

Sutton Trading Post uses reasonable administrative, technical, and physical safeguards appropriate to the information in its control and retains information only as long as reasonably necessary for the identified purposes or legal obligations. Privacy questions or requests may be sent to suttontradingpost@gmail.com.

Governing Law

These Terms & Conditions are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, without limiting any mandatory consumer rights.

Subject to any right to bring a claim before a tribunal or in another forum permitted by law, disputes relating to these terms or an order will be determined by the courts of British Columbia.

Contact

Sutton Trading Post
Victoria, British Columbia, Canada
Email: suttontradingpost@gmail.com